Customer Service and Support

Frequently Asked Questions

Do you accept credit cards?
Yes, we accept Visa, Mastercard and Discover

Can I get same day service?
Yes, we have technicians available 24 hours a day.

Can you record what you are televising?
Yes, we can record and make a DVD of your plumbing lines.

How do I know if I have a broken water line outside my house?
A broken water line out in the yard may include an excessively high water bill, puddles in your yard or the sound of running water when no faucets or appliances are using water. Drain King Inc. can pinpoint the problem and in many cases we can fix the problem right away and save you money.

What is a main line?
The main line is the one pipe that carries all wastewater out of your home.

What is preventative maintenance and do I really need it?
Preventative maintenance is having your main line cleaned on an annual basis...before it becomes an emergency. Not only does preventative maintenance prevent sewage from backing up into your home, but it prolongs the life of your main sewer pipe. If roots penetrate the wall of the pipe through tiny fractures, they eventually turn the fractures into cracks. Preventative main line cleaning will keep those roots cut, slowing down the deterioration of the pipe.

What should I look for in drain cleaning chemicals?
You should use one that does NOT contain acid, but enzymes that aid in the breakdown of waste. An acid based cleaner could damage the plumbing causing weak spots, cracks and holes.